Serenic Client Services
The client services
department at Serenic is comprised of software professionals
whose main objective is complete customer satisfaction. From implementation
kick-off through post-implementation support, we have built a very strong team
of resources ready and willing to enable our customers to achieve the utmost
efficiency in their day-to-day operations and mission attainment. Below
you will find a brief description of the different service offerings from
Every project demands a strategic and disciplined
approach to reach production. Without sound project management, projects
will flounder in mediocrity and often times never come to fruition. Here
at Serenic, we place a tremendous value in the project management discipline
and have built a methodology that has proven itself many times over to be the
key factor in bringing many complex projects to go-live.
Serenic’s Principal and Senior Application Consultants
are another important element to the roll-out of Serenic Navigator and its extended suite.
They help bring the software to life. The project starts with a detailed analysis of the customers’ requirements. An application consultant then
matches those needs to the software’s many capabilities. From there, they
help to configure, test and train the users of the system. After which,
they become self-sufficient and enabled to perform their daily tasks using
Serenic Navigator’s functional areas.
Serenic has a team of seasoned developers ready to take on the most complex and unique end-user needs. Serenic prides itself on its robust functionality out of the box, however, our customers sometimes
need customized functionality to round out the job. When
that occurs, we have the staff on hand to turn that vision into a reliable
As with any ERP software package, it is imperative to
stay current on the latest version. Serenic is constantly enhancing its software product line, and we incorporate into Serenic Navigator the latest Microsoft Dynamics NAV releases. We recommend
that our customers budget for an upgrade every 12-18 months, and when that time
comes, we have the experienced staff to make upgrading as seamless as possible.
Serenic's relationship with the end-user does not end after the purchasing and implementation of the software. Serenic is keenly aware that our customers still need technical support or may find product anomalies to report to product management. Serenic has built, and continues to
improve, support services, tools, policies and procedures (using customer
experience surveys as one measure of effectiveness) so that our customers feel
nurtured and protected during their time of need.