At Serenic we are dedicated to providing premium support in a timely manner. Our technical staff is certified for Microsoft Dynamics NAV and payroll in US and Canada. Serenic has a commitment to remain up to date on the latest product innovations, tax information and regulatory changes for all industries.
Serenic Navigator Support and Resources:
- Visit SerenicSource - a password-protected site for recent releases, downloads, and support cases
- 877-737-3642 x300 (8am to 7pm Eastern Time, Monday thru Friday)
- View SFTP Instructions to upload files with enhanced security, including encryption
Each direct client
and partner has a designated SerenicSource Master Account Holder who is
responsible for providing login information to other staff members. To find out
who the Master Account Holder is for your organization, please email SerenicSource@Serenic.com.
HCM Support:
- 877-737-3642 x300 (8am to 7pm Eastern Time, Monday thru Friday)
- Email us (please note: email access to support has been discontinued as of September 15, 2011*)
After September 15, 2011, the Serenic support team will no
longer be accessible via email. Instead, customers will be asked to submit and
update support tickets by logging in to the new SerenicSource client and
partner portal, or by phone at 877-737-3642 x300. Direct clients, please contact Sue Kim for access and more information. Serenic Navigator and HCM Partners please contact your Channel Manager.
SerenicConnect - The Serenic Software Forum
SerenicConnect is a gathering place for all Serenic clients and partners to ask questions and share ideas amongst each other.
Login to SerenicConnect