Serenic Support

At Serenic we are dedicated to providing premium support in a timely manner. Our technical staff is certified for Microsoft Dynamics NAV and payroll in US and Canada. Serenic has a commitment to remain up to date on the latest product innovations, tax information and regulatory changes for all industries.

Serenic Navigator Support and Resources:

  • Visit SerenicSource - a password-protected site for recent releases, downloads, and support cases
  • 877-737-3642 x300 (8am to 7pm Eastern Time, Monday through Friday)
  • View SFTP Instructions to upload files with enhanced security, including encryption

Each direct client and partner has a designated SerenicSource Master Account Holder who is responsible for providing login information to other staff members. To find out who the Master Account Holder is for your organization, please email serenicsource@serenic.com.

HCM Support:

  • Visit SerenicSource - a password-protected site for recent releases, downloads, and support cases
  • 877-737-3642 x300 (8am to 7pm Eastern Time, Monday through Friday)
  • View SFTP Instructions to upload files with enhanced security, including encryption

HCM partners are the designated SerenicSource Master Account Holder and are responsible for providing login information to others. To obtain your Master Account Holder login, please email serenicsource@serenic.com.

SerenicConnect - The Serenic Software Forum

SerenicConnect is a gathering place for all Serenic clients and partners to ask questions and share ideas amongst each other. 

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