Malawi Local Government Relies on Serenic Navigator for its Integrated Financial Management Solution

“Serenic and Techno Brain configured the system in line with Government requirements and put into place the local requirements. Specifically, the system handles all of our needs, including a cash-based system, requisition-based procurement, and budget control and reporting. We also can upload data from our legacy system through various integration methods and manage revenue collection and property taxes.” 

– Dorothy Banda, Government of Malawi’s Accountant General

The Government of the Republic of Malawi in southeast Africa has decentralized operations across 40 Local Assemblies that provide services including education, health and agriculture. The Local Assemblies provide markets, postal agencies, roads, rural water supplies and also oversee business premises. Its government system was formed in 1996 to enhance service delivery and accelerate achievement of its overall goals.

Scenario

In early 2008, the Malawi Government faced a number of challenges with its existing financial management systems and processes, which were highly dependent on manual operations and paper-based systems. There was very little standardization within the existing processes, and staff faced multiple problems when trying to implement and manage budgets. Tasks were complicated by varying project timeframes and employees struggled to allocate spending to appropriate grants and funds. 

Most of Malawi’s 40 Local Assemblies were using manual systems and a few disparate accounting and billing systems that were not integrated. The National Local Government Finance Committee could not access the information it needed to manage local authorities efficiently and effectively. It wasted considerable processing time as information from its purchase order system had to be re-keyed into its accounts payable system.

The Government needed to enable better accountability and compliance to international standards of reporting, and it wanted to better manage its local government revenues as well as multiple grants and funds from a variety of sources. To overcome its challenges and enhance financial and revenue management in its local authorities, the Malawi Government through the office of the Accountant General sought an integrated financial management system designed to meet the needs of local municipalities with functionality specifically for the public sector.

After reviewing available solutions, Serenic Navigator, a financial management system built upon Microsoft Dynamics NAV, was selected based on its public sector specialization, such as true fund accounting, support for both accrual and cash-based accounting, ease of use and localization  capabilities, including multi-language and multi-currency features.

Benefits

Since 2008, the Malawi Government has trained more than 300  personnel in the use of Serenic Navigator Advanced Management Edition, as well as other applications within the Serenic Navigator extended product suite. Customized solutions for revenue and property management have been built by the implementing partner and integrated with the Government’s Serenic Navigator system. 

Government Requirements Met

The Malawi Government praised Serenic and its implementation partner Techno Brain for helping it meet government regulations. 

“Serenic and Techno Brain configured the system in line with Government requirements and put into place the local requirements,” said Dorothy Banda, Government of Malawi’s accountant general. “Specifically, the system handles all of our needs, including a cash-based system, requisition-based procurement, and budget control and reporting. We also can upload data from our legacy system through various integration methods and manage revenue collection and property taxes."

Better Reporting

Serenic Navigator has helped Malawi’s Local Assemblies streamline financial reporting and improve accuracy in revenue collection and reconciliation and expenditure control.

“We have improved reporting and internal control systems, especially in Market Operations,” said Peter Nkhana, Mbelwa District director of finance. “Previously, we had a big problem reconciling Revenue Books with collections, but now our new system is a big relief.”

Organizational Improvements

With Serenic Navigator at the heart of its new integrated financial management system, the Malawi Government has improved efficiencies, avoided process delays and decreased costs. Local Assemblies no longer use manual or paper-based systems, and its National Local Government Finance Committee can access the right information it needs to better manage local authorities efficiently and effectively.

About Our Partner

Techno Brain plays a key role in shaping the future of IT in Africa as one of the leading IT Solutions and Training companies on the continent, with operations in the U.S., Dubai and India as well. The company is a Serenic partner in Africa for providing financial management solutions for NGOs and the public sector. 

With over a decade of experience in the IT industry, Techno Brain is renowned for its “Total IT Solutions” approach. The company is well positioned to understand the business process, style and ethos of organizations in Africa, and the business solution needs that accrue in a competitive environment. Techno Brain’s strategic alliances with international IT companies facilitate access to the latest technologies, enabling it to provide the best solutions.

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