Services & Support
Coronavirus COVID-19 – Update
ALBERTA PROPERTY SCHOOL TAX DEFERRALS – 2020/04/03
The Government of Alberta has communicated legislative changes, specifically changes to defer school taxes, and Serenic is committed to providing help guides, for our customers, to address the change. Further communication will be provided.
ELECTRONIC APPROVAL FOR POs & AP IN BELLAMY – 2020/04/02
Serenic Software continues to closely track the Coronavirus (COVID-19) and the impact it has on businesses and communities. As we all continue a new way of living and working, including physical distancing, many of our customers have closed their office and their staff now work from home which now requires a different process to approve Purchase Orders and Accounts Payable. The Bellamy solution supports electronic approval for POs & AP and we want to ensure that you are aware of this importance feature and how to implement its usage. The manual provides an overview and step by step instructions explaining setup through to completion of approvals. Please contact your account manager to access the manual.
Customer Care Centre
Serenic’s Customer Care Centre is second to none. Our team provides support for our Bellamy solution and we are always ready and willing to help out in any situation.
We can be reached by phone, email, or online via Client Access during regular business hours. Our service desk system has automated workflow and notifications that will not allow any issue to go unnoticed. Our call-back times are exceptional and our knowledgeable staff members are a pleasure to work with. Our focus is getting you the answers you need as quickly and efficiently as possible. If necessary, we can even log into your system and view the issue from our screen.
To help ensure our clients are as informed as possible we offer remote, classroom and on-site training. We also have several communication tools available to help answer your questions and keep important information readily available. The Serenic Mailing System allows you to choose the products that you would like to receive information on including training opportunities, updates, and product enhancements. Online access to our support team is offered through our Client Access system; clients can easily log tickets, add attachments and notes, and follow the progress of their tickets. To find out more information on our communication tools please click on their links below.
If you have any questions regarding this information please contact us.
Serenic Software offers many different courses and training opportunities throughout the year for users of Bellamy. Click here to see our most commonly offered training and courses.