Services & Support
Professional Services for NaviNet, NaviTrak, NaviView, NaviBridge
Serenic’s Professional Services for our discrete manufacturing and warehousing/distribution customers ensure you get the most out of your manufacturing operations management solutions.
Our highly skilled professionals have extensive experience with business and IT systems for manufacturing environments to help manufacturers adopt advanced software and hardware technology and capitalize on valuable industry best practices. We have garnered in-depth knowledge of numerous specialized industry requirements, including those unique to aerospace & defense, automotive, heavy equipment, food & beverage, alternative energy and medical equipment manufacturing and supply.
“We were able to upgrade our current receiving and asset transfer system to a new system at a savings. The customer support was responsive, including on-time delivery of products, and was very helpful. We have been a long term customer and satisfied with the high level of service offered to us. This is our second system with Serenic and it is worth the return!”
State of California Government Agency
We approach each customer situation with the customer’s goals at the forefront of our solutions. We leverage our products and technology solutions to address the unique requirements of each situation and help each customer achieve their business objectives.
Serenic’s implementation plans vary depending on customer requirements: the implementation can be a straightforward configuration and training program, or a highly consultative, customer-specific design and development program to tailor our systems to customer business practices.
We take pride in seeing our customers operating more efficiently and discovering the powerful foundation that Serenic’s solutions set for their continuous improvement initiatives
Serenic’s Professional Services group has been helping customers improve their businesses for forty years. We have undertaken and successfully managed a wide variety of projects at hundreds of renowned organizations around the world.
The services in our Professional Services program include:
- Business Requirements/Analysis
- Business Process Re-Engineering
- Operational Improvements
- Project Management
- Customer Facility Orientation and Site Survey
- Functional and Detailed Design
- Transaction and Interface Development
- Systems / Application Installation and Integration
- Post Acceptance Support
The Serenic project team has expertise in a wide variety of manufacturing operations systems and works closely with the customer’s Business and IT teams to determine their specific business and system requirements. By working as part of a team with a customer’s staff or on our own, Serenic ensures that all aspects of an organization’s manufacturing operations systems are clearly defined and that every implementation is a successful one.